Wellness Medical Clinic
Operated by: Intellimed Nutritional Systems, LLC
Address: 349 Ave. Felisa Rincón de Gautier, Paseo Las Cumbres Shopping Center, Ste 204, San Juan, Puerto Rico 00926
Phones: 787-244-0145 | 787-738-2871
Last updated: March 18, 2026

1. ACCEPTANCE OF TERMS

By accessing, visiting, browsing, using, interacting, or communicating through this website, any of its pages, forms, functions, appointment systems, payment systems, chat widget, artificial intelligence system, WhatsApp, SMS, email, links, buttons, calendars, content, materials, resources, or channels associated with Wellness Medical Clinic, THE PATIENT acknowledges, accepts, and agrees to be legally bound by these Terms and Conditions of Use, by the applicable Privacy Policy, and by any other policy, legal notice, or disclaimer incorporated by reference.

THE PATIENT represents and warrants that they have read these Terms in their entirety, that they understand their legal scope, that they accept them freely, informedly, expressly, voluntarily, and unequivocally, and that they have sufficient legal capacity to be contractually bound. If THE PATIENT does not agree, in whole or in part, with these Terms, they must immediately refrain from using the site and any of its services or channels. Continued use of the site, submission of information, scheduling of an appointment, sending of a message, use of the chatbot, authorization of a payment, or any other interaction shall constitute full, binding, and irrevocable acceptance of these Terms.

2. OPERATOR IDENTITY AND SCOPE

This website is operated by Intellimed Nutritional Systems, LLC, the entity that owns and/or operates the Wellness Medical Clinic brand, together with its members, managers, officers, directors, physicians, providers, independent contractors, employees, agents, representatives, affiliates, licensees, successors, and permitted assigns, all of whom shall be covered by the protections, exclusions, limitations, defenses, and remedies set forth in these Terms.

These Terms govern the use of the site and its digital services, including but not limited to informational content, contact forms, information requests, appointment bookings, prepayments, electronic communications, telehealth services when available, messaging channels, automated tools, and any prior, simultaneous, or subsequent interaction related to the use of the site. In the event of conflict between these Terms and any other text published on the site, the most restrictive version, most protective for the Clinic, and most commercially reasonable shall prevail, unless a mandatory legal provision provides otherwise.

3. NO DOCTOR-PATIENT RELATIONSHIP

THE PATIENT expressly acknowledges and agrees that mere access to or use of this website, reading of its content, interaction with forms, use of the chatbot, sending of messages via WhatsApp, SMS, email, or any other digital channel, and/or payment or booking of an appointment, by themselves, do not automatically create or constitute a doctor-patient relationship between THE PATIENT and the Clinic, nor between THE PATIENT and any of the Clinic’s physicians, professionals, employees, contractors, or representatives.

The doctor-patient relationship, if any, shall only arise when there is an actual clinical evaluation, valid informed consent, acceptance of the case by an authorized professional, and compliance with the Clinic’s internal processes. Until that occurs, all information provided through the site shall be strictly general, preliminary, educational, administrative, or informational. THE PATIENT expressly waives any claim that mere use of the site, its systems, or digital channels created individualized clinical duties beyond those permitted by law.

4. NO MEDICAL ADVICE; NO RELIANCE; NO GUARANTEE OF RESULTS

The content of the site, including texts, graphics, service descriptions, automated messages, chatbot responses, frequently asked questions, educational materials, publications, protocols, visualizations, or any other information, is provided solely for general, educational, administrative, or informational purposes and does not constitute diagnosis, treatment, medical advice, personalized clinical recommendation, or a substitute for an in-person or remote consultation with a licensed professional.

THE PATIENT acknowledges, understands, and agrees that they will not rely exclusively on the site’s content to make decisions regarding their health, treatment, medication, diet, weight, metabolism, prevention, follow-up, or any other medical matter. Likewise, the PATIENT acknowledges that clinical results vary among individuals and depend on multiple factors, including medical history, comorbidities, adherence, professional evaluation, individual response, and external circumstances. The Clinic expressly disclaims any warranty, express or implied, of specific, permanent, or uniform results, and THE PATIENT waives any claim based on subjective expectations, unmet results, personal interpretations, or unreasonable reliance on site materials.

5. ELIGIBILITY, ACCURACY OF INFORMATION, AND AUTHORIZED USE

THE PATIENT represents that all information provided to the Clinic or through the site shall be true, accurate, current, complete, and not misleading. THE PATIENT acknowledges that the Clinic has the right to reasonably rely on the information provided for administrative, triage, coordination, scheduling, billing, documentation, or eligibility purposes, without assuming responsibility for falsehoods, omissions, or inaccuracies attributable to the PATIENT.

THE PATIENT agrees to use the site only for lawful, personal, and legitimate purposes, and not for abusive, fraudulent, speculative, competitive, defamatory, harassing purposes, data extraction, scraping, reverse engineering, system manipulation, unauthorized vulnerability testing, or any use that may affect the operation, security, availability, reputation, or integrity of the Clinic. Any unauthorized use shall constitute a material breach of these Terms and shall entitle the Clinic to exercise all remedies available at law or in equity.

6. BOOKINGS, APPOINTMENTS, PREPAYMENTS, AND STRICT NO-REFUND POLICY

THE PATIENT acknowledges, understands, accepts, and expressly certifies that any appointment, consultation, evaluation, coordination, session, reserved slot, administrative service, telehealth, prepayment, deposit, booking fee, scheduling charge, and any other amount paid to the Clinic shall be considered final, non-cancellable, and non-refundable, to the maximum extent permitted by law. The Clinic operates under a strict no-refund policy because the reservation of clinical capacity implies the immediate allocation of professional time, administrative staff, infrastructure, scheduling resources, technological resources, and limited opportunity to serve other patients.

THE PATIENT acknowledges that prior to making any payment, they had a reasonable opportunity to review these Terms, the fees, the cancellation policy, the no-show policy, the service limitations, and the material information available. THE PATIENT agrees that their payment constitutes full and informed acceptance of the no-refund policy, and waives, to the maximum extent permitted by law, any claim for refund, credit, reversal, refund request, retrieval request, chargeback, payment dispute, or any similar economic remedy, except only where a mandatory and non-waivable law expressly provides otherwise.

7. CANCELLATIONS, RESCHEDULING, AND NO-SHOW

Any cancellation or request for rescheduling shall be subject to the Clinic’s policies in effect at the time of booking, including the minimum notice period that the Clinic may reasonably establish to protect its clinical and operational capacity. The mere request for cancellation or rescheduling does not guarantee its approval. The Clinic may, at its sole discretion, allow a rescheduling as a courtesy in limited circumstances, without creating precedent, future obligation, waiver of rights, or general modification of the no-refund policy.

In the event of late cancellation, absence, substantial lateness, appointment abandonment, inability of the patient to attend, failure by the patient to comply with prior requirements, or any no-show, THE PATIENT shall forfeit the full amount paid with no right to refund, credit, or compensation. THE PATIENT acknowledges that the forfeiture of the prepayment in such scenarios does not constitute an unlawful penalty, but rather a commercially reasonable allocation of the cost of reserved capacity, lost clinical time, administrative costs, and operational impact.

8. MANDATORY PRIOR CONTACT WITH THE MERCHANT; ANTI-CHARGEBACK POLICY

As an essential and indispensable condition of the use of the site and the contracting of services, THE PATIENT agrees that they shall not initiate, promote, authorize, or permit any dispute with Stripe, their bank, card issuer, payment network, wallet, payment processor, or similar third party, without first strictly exhausting the mandatory internal informal resolution process with the Clinic. Such process shall require detailed written notice through the “Contact Us” form, precise identification of the disputed charge, date, amount, specific basis, and supporting documentation, and shall grant the Clinic a period of no less than thirty (30) calendar days to investigate and respond.

THE PATIENT acknowledges, understands, and certifies that mere dissatisfaction, change of mind, late cancellation, no-show, disagreement with clinical recommendations, subjective perception of value, reasonable delay, personal interpretation of the service, or unmet expectations do not constitute a valid basis to claim fraud, unauthorized transaction, or service not received. THE PATIENT agrees that initiating a payment dispute without first exhausting the mechanism described herein shall constitute a material breach of these Terms and shall entitle the Clinic to suspend services, cancel bookings, accelerate payment obligations, defend the dispute, refer the matter to collections, and claim damages, costs, administrative charges, chargeback fees, attorneys’ fees, and any other remedy permitted by law.

9. EXPRESS WAIVER OF REFUND REQUESTS OR DISPUTES WITH STRIPE OR OTHER PROCESSORS

THE PATIENT acknowledges, understands, accepts, and expressly certifies that they shall not request any refund, reversal, dispute, chargeback, retrieval request, reversal request, or similar economic remedy with Stripe, Apple Pay, Google Pay, PayPal, their bank, the card network, or any other payment platform or system, with respect to authorized charges related to the Clinic, except only when a mandatory and non-waivable law expressly requires it. This waiver constitutes a material condition of the contract between THE PATIENT and the Clinic.

THE PATIENT further acknowledges that they shall not claim that an authorized transaction was “fraudulent,” “unrecognized,” “unauthorized,” or “service not received” when they have completed forms, scheduled an appointment, submitted information, used the site, authorized the payment method, attended a consultation, received confirmation, exchanged messages, activated clinical or administrative processes, or otherwise reasonably caused the activation of the service. System logs, timestamps, IP records, confirmations, message histories, booking records, Stripe records, and associated technological evidence shall constitute prima facie evidence of valid authorization and use.

10. CONSEQUENCES OF CHARGEBACKS, FALSE DISPUTES, AND PAYMENT FRAUD

If THE PATIENT initiates or attempts to initiate a payment dispute in violation of these Terms, the Clinic may, immediately and without prior notice, suspend or cancel future appointments, deny new bookings, block access to systems, cancel plans or coordinations, refer balances to collections, formally defend the dispute, and exercise any contractual, legal, or equitable remedy available. THE PATIENT shall be responsible for the full disputed amount, plus administrative charges, investigation costs, processor fees, chargeback fees, banking costs, collection costs, interest permitted by law, attorneys’ fees, arbitration costs, and any other expenses reasonably incurred by the Clinic.

THE PATIENT acknowledges that initiating a payment dispute under materially false, incomplete, misleading, or malicious allegations, after having authorized and used the service or reserved clinical capacity, may constitute fraudulent conduct, abuse of the payment system, unjust enrichment, improper contractual interference, and/or reckless conduct. The Clinic reserves the right to pursue compensatory damages, injunctive relief, recovery of costs and attorneys’ fees, as well as any other remedy permitted by applicable law.

11. COMMUNICATIONS BY SMS, WHATSAPP, CALLS, AND ELECTRONIC MEANS

THE PATIENT authorizes the Clinic to communicate via telephone calls, SMS messages, WhatsApp, email, and other reasonable electronic means for purposes of coordination, confirmation, reminders, administrative follow-up, billing, collections, general information, service-related notifications, operational responses, and any other communication legitimately related to the provision or management of services.

THE PATIENT acknowledges that such channels may involve risks to privacy, confidentiality, delays, transmission errors, unauthorized access, or technological failures outside the reasonable control of the Clinic. To the maximum extent permitted by law, the Clinic shall not be liable for damages arising from such risks when it has acted reasonably. THE PATIENT agrees not to use such means for medical emergencies and accepts that messages sent by the Clinic may be preserved as evidence of communications, authorizations, confirmations, and administrative actions.

12. ARTIFICIAL INTELLIGENCE SYSTEMS; ACCEPTABLE USE AND PROHIBITED USE

THE PATIENT acknowledges that the site may incorporate automated tools or artificial intelligence systems to answer general questions, assist navigation, provide service information, coordinate appointments, offer administrative information, or facilitate initial interactions. Such systems are not licensed professionals, do not practice medicine, do not diagnose, do not prescribe, do not replace clinical evaluation, and must not be interpreted as medical advice, individualized therapeutic recommendation, or guarantee of eligibility, coverage, results, or availability.

THE PATIENT agrees to use the AI lawfully and appropriately, and shall refrain from attempting to manipulate it, extract prompts or internal logic, use it to obtain diagnoses or clinical instructions, input unlawful content, third-party confidential data, threatening, fraudulent, defamatory, or harmful content, or use it in any way that compromises the security, reputation, operation, or compliance of the Clinic. The Clinic may monitor, limit, suspend, or terminate access to these tools at any time, retain interaction records, and use such records for security, compliance, legal defense, and operational improvement purposes.

13. TELEHEALTH AND REMOTE TECHNOLOGIES

To the extent that the Clinic offers or facilitates telehealth services, remote communications, audio-only telehealth, or similar technologies, THE PATIENT acknowledges that such services are subject to inherent limitations of technology, connectivity, identification, physical environment, availability of information, and clinical scope. THE PATIENT agrees that certain matters may require in-person evaluation, referrals, additional testing, or the reasonable refusal of the professional to continue remotely.

THE PATIENT further acknowledges that the provision of telehealth and the handling of health information through remote technologies require compliance with privacy, security, and breach notification rules under HIPAA, and that the Clinic may use technology providers compatible with those obligations. THE PATIENT agrees to reasonably cooperate with technological, identity, and security requirements established by the Clinic for such services, and acknowledges that failures outside the Clinic’s reasonable control may interrupt or prevent a session without generating an automatic refund.

14. INTELLECTUAL PROPERTY

All site content, including but not limited to texts, headlines, design, structure, organization, copy, images, graphics, interfaces, audio, video, downloads, databases, visual elements, trademarks, logos, slogans, iconography, educational materials, forms, protocols, frameworks, methodologies, sequences, automated responses, and any other protected work or element, is and shall remain the exclusive property of the Clinic, of Intellimed Nutritional Systems, LLC, or of their respective licensors, as applicable.

THE PATIENT shall not acquire, through use of the site or services, any ownership right, implied license, assignment, authorization of exploitation, or economic interest in such materials, except for the limited, revocable, non-exclusive, and non-transferable right to access the site for personal and lawful use. It is strictly prohibited to copy, reproduce, adapt, republish, transmit, distribute, modify, sublicense, sell, exploit, decompile, scrape, train models with the content, or create derivative works without prior written authorization from the Clinic. Any violation shall entitle the Clinic to claim damages, fees, injunctive relief, and equitable remedies.

15. PROPRIETARY METHODOLOGIES, FRAMEWORKS, AND PROTOCOLS

THE PATIENT acknowledges that the clinical approaches, evaluation methodologies, follow-up systems, scheduling structures, operational sequences, care frameworks, strategic copy, service organization, internal materials, clinical and non-clinical protocols, and any combination of know-how implemented by the Clinic constitute proprietary information, trade secrets, and/or protected intellectual property, regardless of whether a portion of the content may be summarized or generally described on the site.

THE PATIENT agrees not to copy, extract, document, record, disclose, teach, replicate, transfer, license, use competitively, or attempt to recreate the Clinic’s methodologies or frameworks, nor allow third parties to do so, with or without profit motive. Any breach shall be considered a material and deliberate violation that presumptively causes irreparable harm to the Clinic, entitling it to immediate injunctive relief, monetary damages, disgorgement, costs, and legal fees.

16. PATIENT CONFIDENTIALITY OBLIGATIONS

THE PATIENT agrees to keep confidential all non-public information related to the Clinic, its operations, processes, personnel, systems, protocols, methodologies, strategies, internal responses, private communications, unpublished policies, documents, recordings, screens, flows, materials, and any information accessed in the context of site use or service provision.

Except as required by mandatory law, THE PATIENT shall not disclose, publish, transmit, reproduce, or share such information with third parties without prior written authorization from the Clinic. This obligation includes, without limitation, not publishing screenshots, recordings, messages, interactions with staff, fragments of internal processes, or operational information that may harm the Clinic. The Clinic may seek injunctive relief, damages, attorneys’ fees, and any other remedy available for breach of this clause.

17. NO DISPARAGEMENT

Nothing in this clause shall prevent THE PATIENT from making truthful statements that are strictly required by law, valid court order, mandatory administrative process, or in the context of legitimate confidential legal advice. Nor shall this clause be interpreted as prohibiting the exercise of rights that cannot legally be waived. However, this exception does not authorize false, malicious, distorted, decontextualized, misleading, or bad-faith statements.

THE PATIENT expressly agrees that neither they nor their owners, family members, agents, representatives, affiliates, or third parties acting in concert with them shall publish, communicate, transmit, distribute, or disseminate false, defamatory, malicious, misleading, manipulated, materially incomplete, or intentionally harmful statements designed to damage the reputation, goodwill, operations, or business relationships of the Clinic, its affiliated brands, physicians, employees, contractors, or representatives. In the event of breach, the Clinic shall be entitled to seek injunctive relief, injunctions, compensatory damages, damages permitted by law, attorneys’ fees, costs, and any other remedy available at law or in equity.

18. SUSPENSION, REJECTION, OR TERMINATION OF SERVICES

The Clinic reserves the absolute, discretionary, and immediate right to suspend, restrict, reject, postpone, or terminate access to the site, its systems, or the provision of services when it reasonably determines that there is delinquency, non-payment, chargeback, fraud risk, false information, abusive conduct, harassment, threat to staff, misuse of AI, policy violation, operational interference, undue reputational risk, security risk, failure to comply with essential instructions, or any other circumstance that reasonably justifies protection of the Clinic, its personnel, or its systems.

The suspension or termination of services shall not give rise to any right to refund, compensation, credit, return, or claim, except where expressly required by mandatory law. The Clinic may also retain documentation, communications, and records associated with the case for purposes of compliance, legal defense, collection, internal reporting, coordination with advisors, and exercise of contractual or legal remedies.

19. LIMITATION OF LIABILITY

To the maximum extent permitted by the applicable laws of the Commonwealth of Puerto Rico and the federal laws of the United States, the total, cumulative, and aggregate liability of the Clinic, Intellimed Nutritional Systems, LLC, and its members, managers, directors, officers, physicians, employees, contractors, agents, representatives, affiliates, successors, and permitted assigns, for any claim, cause of action, damage, or liability of any nature, whether contractual, tort, statutory, regulatory, or otherwise, shall be strictly limited to the total amount actually paid by THE PATIENT for their last consultation immediately preceding the event giving rise to the claim.

Under no circumstances shall the Clinic be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including loss of income, loss of opportunity, loss of data, reputational loss, emotional distress, delay damages, service interruption damages, or any remote or speculative harm. THE PATIENT acknowledges that this limitation was a material basis of the agreement between the parties, is commercially reasonable, and shall apply to the maximum extent permitted by law, even if any limited remedy fails of its essential purpose.

20. INDEMNIFICATION

THE PATIENT agrees to indemnify, defend, and hold harmless the Clinic, Intellimed Nutritional Systems, LLC, and its directors, members, managers, officers, physicians, contractors, employees, agents, representatives, affiliates, successors, and permitted assigns from and against any claim, demand, action, investigation, loss, cost, expense, liability, fine, charge, fee, or damage, including reasonable attorneys’ fees and expert expenses, arising out of or related to the use of the site, violation of these Terms, falsity of information provided, improper use of digital systems, negligent, willful, abusive, or fraudulent conduct of the PATIENT, or any dispute initiated by the PATIENT in violation of these provisions.

The indemnification obligation shall include, without limitation, third-party claims, defense costs related to chargebacks, payment disputes, regulatory investigations triggered by false patient information, incidents caused by misuse of the system, defamatory publications, confidentiality breaches, attempts to appropriate methodologies, or any other conduct of the PATIENT that exposes the Clinic to liability. This obligation shall survive termination of site use and of the relationship between the parties.

21. NOTICE OF CLAIMS AND CONTRACTUAL LIMITATION PERIOD

As a condition precedent to any claim, THE PATIENT must notify the Clinic in writing, through the “Contact Us” form, of the specific nature of the claim, essential facts, relevant dates, amounts claimed, and the alleged legal or contractual basis, together with copies of available supporting documents. Failure to provide sufficiently detailed notice may be invoked by the Clinic as a defense of non-compliance with the agreed conditions precedent.

To the maximum extent permitted by law, THE PATIENT agrees that any claim, action, proceeding, or cause of action, whether arbitral, judicial, or administrative, must be brought within a maximum period of one (1) year from the date on which the events giving rise to the claim occurred, or from the date on which they reasonably could have been discovered, whichever occurs first. After such period, any claim shall be permanently time-barred, extinguished, and barred in full, and THE PATIENT waives the right to invoke longer limitation periods that might otherwise apply in the absence of this agreement.

22. MANDATORY INFORMAL DISPUTE RESOLUTION PROCESS

Before initiating arbitration, litigation, formal complaint, payment dispute, or any other adversarial action, THE PATIENT agrees to exhaust a mandatory informal dispute resolution process with the Clinic. This process shall require detailed notice via “Contact Us,” precise identification of the claim, the requested resolution, and available documentation, and shall grant the Clinic a period of no less than thirty (30) calendar days to evaluate and respond in good faith.

This informal process constitutes an essential condition precedent for any subsequent proceeding. No party may allege breach, initiate arbitration, seek damages, initiate processor disputes, or pursue litigation without first reasonably complying with this mechanism, except where a non-waivable law provides otherwise. The Clinic’s participation in informal discussions shall not constitute admission of liability, waiver of defenses, or modification of these Terms.

23. MANDATORY AND BINDING ARBITRATION

To the maximum extent permitted by applicable law, any dispute, claim, controversy, or cause of action of any nature arising out of or relating to the site, forms, communications, payments, bookings, services, telehealth, chatbot, AI, advertising, content, policies, billing, relationship between the parties, or alleged omissions, shall be resolved exclusively through final and binding arbitration, and not through court litigation, except only to the extent that a claim is legally non-arbitrable or falls within an exception expressly recognized in these Terms.

The arbitration shall be administered by the American Arbitration Association (AAA) or JAMS, at the Clinic’s election, in accordance with the rules applicable to the type of dispute and subject to requirements that allow administration of the case. The structure herein has been designed to be compatible with consumer arbitration frameworks administered by AAA. The arbitrator shall apply these Terms according to their text, purpose, and commercial reasonableness, and shall have no authority to reform them, invalidate them in bulk, improperly consolidate claims, expand contractually limited remedies, or award remedies incompatible with the no-refund policy, anti-chargeback provisions, limitation of liability, or class action waiver.

24. WAIVER OF CLASS ACTIONS, MASS ACTIONS, AND REPRESENTATIVE PROCEEDINGS

To the maximum extent permitted by law, THE PATIENT agrees that any claim must be brought solely in an individual capacity, and not as a plaintiff or member of a class, subclass, group, mass arbitration, mass action, class action, representative action, private attorney general action, or similar proceeding. THE PATIENT expressly, knowingly, voluntarily, and irrevocably waives the right to participate in any collective or representative proceeding against the Clinic or any person protected under these Terms.

The arbitrator, court, or adjudicative forum shall have no authority to consolidate claims of multiple patients, certify classes, coordinate collective remedies, or grant relief on behalf of non-parties. If this waiver is declared invalid or unenforceable with respect to a specific claim, only that specific claim may proceed outside arbitration in the judicial forum permitted by these Terms, while all other arbitrable claims shall remain subject to mandatory individual arbitration.

25. WAIVER OF JURY TRIAL

To the maximum extent permitted by law, THE PATIENT expressly, irrevocably, and knowingly waives any right to a jury trial with respect to any dispute, claim, or cause of action that in any way relates to the site, services, payments, bookings, chatbot, WhatsApp, telehealth, advertising, communications, or any relationship with the Clinic.

THE PATIENT acknowledges that this waiver was a material condition for the availability of digital services, bookings, and transaction processing under these Terms. If for any reason a dispute proceeds in court instead of arbitration, the dispute shall be adjudicated exclusively by a competent judge, without a jury.

26. INJUNCTIVE RELIEF AND EQUITABLE EXCEPTIONS

Nothing in these Terms shall prevent the Clinic from immediately resorting to a court of competent jurisdiction to seek injunctive relief, injunctions, protective orders, cease and desist orders, attachment, specific performance, protection of confidential information, protection of intellectual property, protection of proprietary methodologies, debt collection, fraud prevention, suspension of defamatory conduct, blocking of unauthorized data extraction, defense against chargebacks, or any other equitable remedy necessary to prevent irreparable or difficult-to-quantify harm.

THE PATIENT acknowledges that certain violations, including misappropriation of methodologies, breach of confidentiality, malicious defamation, payment fraud, improper chargebacks, scraping, system attacks, or misuse of AI, may cause irreparable harm to the Clinic for which monetary damages would be insufficient. In such cases, the Clinic shall be entitled to immediate remedies without the need to first exhaust other contractual remedies, without this constituting a waiver of arbitration with respect to the remainder of the dispute.

27. EXCLUSIVE FORUM AND SPECIFIC VENUE FOR PERMITTED JUDICIAL ACTIONS

To the extent that a dispute requires permitted or necessary judicial intervention, including enforcement of arbitral awards, obtaining injunctive relief, collection of amounts owed, defense against improper actions, or any matter that legally cannot be resolved through arbitration, THE PATIENT irrevocably agrees that the exclusive and mandatory venue shall be the Court of First Instance of the Commonwealth of Puerto Rico, San Juan Superior Court, or, where applicable federal jurisdiction exists, the United States District Court for the District of Puerto Rico, San Juan Division.

THE PATIENT expressly waives, to the maximum extent permitted by law, any objection based on lack of personal jurisdiction, improper venue, forum non conveniens, inconvenience of forum, or any claim that Puerto Rico is not an appropriate forum. THE PATIENT further agrees that any related proceeding may require their appearance in Puerto Rico, without any responsibility on the part of the Clinic for travel expenses, lodging, representation, transportation, time spent, experts, or related costs.

28. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the Commonwealth of Puerto Rico, without application of conflict-of-law principles that would displace such selection, and, where applicable, by the federal laws of the United States relevant to the subject matter, including regulatory frameworks applicable to privacy, telehealth, health advertising, and related services.

No provision of these Terms and Conditions shall be interpreted in a manner that invalidates, restricts, or diminishes obligations, protections, limitations, or rights that must be observed or preserved under applicable mandatory laws. If any competent authority determines that any provision of these Terms cannot be enforced as written due to a mandatory legal rule, such provision shall be deemed modified only to the minimum extent necessary to comply with such rule, while all remaining provisions shall remain in full force and effect and continue to be valid, enforceable, and binding to the maximum extent permitted by law.

29. FORCE MAJEURE

The Clinic shall not be liable for any breach, delay, interruption, cancellation, partial or total inability to perform, or service disruption caused by events beyond its reasonable control, including natural disasters, hurricanes, earthquakes, pandemics, epidemics, public health emergencies, power failures, telecommunications failures, governmental acts, civil unrest, labor disputes, internet outages, third-party software or hardware failures, cyberattacks, vendor unavailability, severe weather events, or any other similar circumstance not reasonably attributable to the Clinic.

In the event of force majeure, the Clinic may suspend, reschedule, limit, or cancel appointments, site functions, or communications, without giving rise to liability, automatic refund, or right to damages. The Clinic shall make commercially reasonable efforts to mitigate the effects of the event, but does not guarantee uninterrupted continuity of operations when extraordinary circumstances prevent it.

30. ASSIGNMENT AND NON-TRANSFERABILITY

THE PATIENT may not assign, transfer, delegate, subrogate, sell, or otherwise dispose of their rights or obligations under these Terms, in whole or in part, without the prior written consent of the Clinic. Any attempted assignment or transfer in violation of this provision shall be null ab initio and without legal effect.

The Clinic may assign, transfer, delegate, or reorganize its rights and obligations under these Terms to an affiliate, successor, asset purchaser, restructuring entity, authorized provider, or permitted assignee, without requiring additional consent from THE PATIENT, provided that such assignment does not materially reduce the protections contained herein in favor of the Clinic.

31. SEVERABILITY

If any provision of these Terms is declared invalid, illegal, unenforceable, or inapplicable by a competent court or arbitrator, such provision shall be interpreted and applied to the maximum extent permitted to reflect as closely as possible the original intent of the parties, and, to the extent that this is not possible, it shall be deemed severed without affecting the validity and enforceability of the remainder of the document.

The parties agree that every provision shall be preserved, narrowly reformed, or blue-penciled to the extent necessary to maintain the economic and protective effect of these Terms, particularly with respect to arbitration, class action waiver, limitation of liability, no-refund policy, anti-chargeback provisions, confidentiality, intellectual property, non-disparagement, and indemnification.

32. INTERPRETATION AND COMMERCIAL REASONABLENESS

These Terms shall be interpreted in a manner consistent with their commercially reasonable purpose, their risk-protection function, and the intention to clearly allocate responsibilities, limitations, and remedies between the parties. No ambiguity shall be automatically construed against the Clinic merely because it prepared or published the document, to the maximum extent permitted by law.

Headings are included for convenience only and shall not limit the meaning of the clauses. The use of examples, lists, or phrases such as “including, without limitation” shall be interpreted as illustrative and not exhaustive. Any waiver or indulgence by the Clinic with respect to a particular breach shall not constitute a waiver of future breaches or a permanent modification of these Terms, unless set forth in a written document signed by an authorized representative.

33. NOTICES

Any notice by the Clinic may be made by publication on the website, email, electronic message, SMS, WhatsApp, notice within the booking system, or any other reasonable means directed to the contact information provided by THE PATIENT. Such notices shall be deemed valid and effective at the time of sending or publication, as applicable.

THE PATIENT shall be solely responsible for maintaining their contact information up to date and for timely reviewing their communications. Failure to receive notices due to incorrect data, full inboxes, filters, number changes, inactivity, issues with the PATIENT’s provider, or personal neglect shall not invalidate notices reasonably sent by the Clinic. To notify the Clinic, THE PATIENT must use the “Contact Us” form, unless the Clinic indicates another mechanism in writing.

34. SURVIVAL

The provisions related to no-refund policy, anti-chargeback, merchant contact requirement, arbitration, class action waiver, venue, jury waiver, limitation of liability, indemnification, confidentiality, intellectual property, proprietary methodologies, non-disparagement, collections, legal fees, limitation period for claims, force majeure, and any other obligation that by its nature should survive, shall remain in effect after suspension, cancellation, expiration, or termination of the relationship between the Clinic and THE PATIENT.

Survival shall apply for the maximum period permitted by applicable law and shall not be affected by THE PATIENT ceasing to use the site, requesting discontinuation of services, canceling appointments, discontinuing treatment, deleting communications, or alleging termination of the contractual or clinical relationship.

35. ENTIRE AGREEMENT AND MODIFICATIONS

These Terms, together with the Privacy Policy, medical disclaimers, AI notices, payment policies, and any other text incorporated by reference, constitute the entire agreement between THE PATIENT and the Clinic regarding the use of the site and the digital services governed herein, and supersede all prior communications, understandings, proposals, or representations on that specific subject matter, whether oral, written, or electronic.

The Clinic may modify, update, expand, or replace these Terms at any time, at its discretion, to reflect operational, legal, regulatory, technical, or commercial changes. The version in effect shall be the one published on the site at the time of the relevant use, unless the law requires a different method of notice or acceptance. Continued use of the site after publication of changes shall constitute acceptance thereof.

36. CONTACT

For notices, preliminary disputes, administrative requests, or communications related to these Terms, THE PATIENT must use the form available on the “Contact Us” page of the website. The Clinic may, but is not obligated to, respond to communications received through other administrative channels.

The Clinic’s telephone numbers, 787-244-0145 and 787-738-2871, are provided for operational and general contact purposes. The availability, response, or use of such numbers does not alter the contractual requirement to channel formal notices and preliminary disputes through the “Contact Us” form, unless the Clinic expressly provides otherwise in writing.