FAQ
Trust is also built by answering questions clearly
Here you will find answers to common questions about evaluation, services, telehealth, booking, and the clinical process.
Evaluation & Process
Do I need an evaluation before getting started?
Yes. All clinical care at Wellness Medical Clinic begins with an individualized medical evaluation.
Can I know whether I qualify before booking?
Our team can guide you through the process, but clinical eligibility can only be determined through evaluation.
Does the clinic promise results?
No. Results vary based on multiple factors and are not guaranteed.
Does the clinic work with health insurance plans?
Information about payment methods and accepted plans may vary depending on the service and the corresponding administrative flow. Our team can guide you further on this point.
Bookings & Payments
Do I have to prepay for my appointment?
Yes. Appointments require prepayment to confirm the reserved time slot.
Are refunds provided?
Prepaid appointments are non-refundable. Full policies are available in the legal documentation on the site.
What happens if I cancel?
Cancellation does not include a refund or automatic rescheduling. Any new appointment requires a new prepayment.
Telehealth
Do you offer Telehealth?
Yes. Telehealth is part of the clinic’s experience when it is clinically appropriate.
Can every appointment be remote?
Not always. The modality depends on the case, the service, and clinical judgment.
What do I need for a remote appointment?
Privacy, a reliable connection, and readiness to follow the instructions provided before the appointment.
Chat, WhatsApp & Contact
Can I receive medical advice through WhatsApp or chat?
No. Those channels are informational and administrative, and they do not replace a medical evaluation.
Can I use them in an emergency?
No. In an emergency, call 911 or go to the nearest emergency room.
How can I contact the clinic?
You may write to us through the contact form or use the channels available on the site, as appropriate.
Can’t find your answer? Contact us
Our team can help clarify the process and direct you appropriately.
Medical Disclaimer
The content of this site is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Use of the site, its forms, chatbot, WhatsApp, or any digital channel does not by itself create a physician–patient relationship. All clinical services require individualized professional evaluation by Wellness Medical Clinic. In an emergency, call 911 or go to the nearest emergency room.
By continuing to use this site, you acknowledge and accept that you must not rely exclusively on its content to make health decisions and that any potential recommendation or clinical care is subject to formal medical evaluation.